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Dale Carnegie and the changes in training
Dale Carnegie and the changes in training

2020 completely flipped nearly every industry on its side. It required us as a professional training company to step back and assess how we’d be able to continue to best serve our customers under new circumstances.

The pandemic fueled a digital transformation for our company and changed our business model, and there’s no doubt that many companies, including the clients we work with, will follow suit in the year ahead. As a training company specializing in leadership, presentation, sales and organizational development training, we must be prepared to help guide our clients along with their own companies’ digital transformation in 2021.

The following are some ways leaders can be more successful in implementing digital transformation in their organization, as well as some examples of the changes instituted in the Dale Carnegie course delivery model.

Streamline your communications

As we move from work from home (WFH) to work from anywhere (WFA) or to a hybrid model, if the job permits it, some employees might be working from various locations, while others may even be working on the go-between in-person meeting or other tasks. With more hope on the horizon provided by the vaccine distribution, more companies will begin to consider hybrid work schedules as well.

Whatever the case might be, it’s critical to select the right communication and collaboration technologies to bridge the physical gap between employees and teams and facilitate cross-department collaboration.

With many competing platforms such as Slack, Teams, Zoom, Skype, etc. an important step in the digital transformation process, at least when it comes to communication, is to unify your business communications through a centralized platform. This not only eliminates redundancies and confusion, but it saves costs and helps to promote efficiencies.

Lead with empathy and create trust in leadership

Organizational changes, such as the implementation of new technology, can understandably create stress and worry for employees. It’s important for leadership teams to recognize that and be sensitive to how a digital shift may potentially impact team morale. Empathize with how these changes may be perceived by your employees and proactively address potential concerns. Helping employees feel confident that they can develop the skills needed to continue to succeed in the digital era is critical to the success of your digital transformation.

Good communication from leadership can help minimize apprehension. With a strong trust in a company, a commitment to transparency and dedication to building confidence in employees’ ability to transition, companies will go a long way toward turning their employees into technology advocates and empower them to feel positive about the changes that are happening.

Involve employees from the start

Involve teams, specifically at the management level, from the very beginning. By including team members in the process and asking for their input, it’ll be easier to earn their trust in the value of the technology and process changes as it will be a collective and collaborative decision. The employees who have a hand in ideating the redefinition of the process will be instant advocates and as a result, will influence further buy-in from their colleagues and individual departments and teams.

At the onset of the pandemic, Dale Carnegie formed an agile global task force to help all locations across the world transition course delivery to online platforms, which required both the technology and the delivery skills needed to teach our content effectively in a virtual setting.

While organizational change is never easy, prioritizing employee morale and effective communication will yield a more successful digital transformation. As we propel digital changes forward in 2021, business leaders must remain invested in the preservation of company culture and employee engagement above all else.

Accelerate momentum with newfound agility

As we continue to persevere from the pandemic and the experiences we’ve been through, it’s important to not lose sight of the growth and progress made during a year of unknowns.

Over the past several months, we’ve remained focused on network recovery and bringing our vision of the Future Dale Carnegie to reality. Now more than ever, we are positioned to thrive because of our ability to digitally transform the entire global organization so quickly.

As our new reality evolves, we continue to be innovative and have found ways to kickstart our digital transformation. We’ve scaled our offerings to provide flexible, blended solutions tailored to meet our clients’ needs. The combination of in-person and live online course options has enabled us to deliver our courses to customers how and where they want.

We’ve debuted Learn from Anywhere, our flexible session-to-session option that allows participants to choose where they are most comfortable taking their training. This new offering aims to alleviate customer hesitation about signing up for an in-person course, as the “room” remains flexible throughout the course, regardless of circumstances.

Our blueprint moving forward also introduces Dale Carnegie eVolve, our new digital collaboration and learning platform proof of concept. The Dale Carnegie eVolve platform connects our customers, trainers, and their peers on a single platform regardless of training modality. All course materials, discussions, practice and additional on-demand content will live in one convenient location.

Many organizations have been more agile than they ever imagined possible in their responses to the pandemic. As leaders, the next question we must ask ourselves is: How can we continue being this agile into the future?

By Michael Shaw, Managing Director of Dale Carnegie, Bay of Plenty Waikato

 

For more information:

Contact Michael Shaw on 0275 429144 or by email

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